If you are a Vista West resident and have a maintenance issue at one of our properties, please call your community manager, complete the form below or contact our resident help line at (213) 441-1800.

If you have an after-hours emergency, then please call our service line at (213) 441-1800, then dial “1”.

For COVID-19 safety, please wear a mask and practice social distancing while our repair team is in your unit. Click here to learn more about our COVID-19 policies. Please note that there may be repair delays due to the pandemic.

    Repair Request Form

    If this is an urgent work order, please do NOT use this form. Call or text us at the number above.

    Your name: (required)

    Your phone number, starting with area code (10 digits with area code, no hyphens) : (required)

    Your email: (optional)

    Your location: (required)

    Your unit number: (required)

    Type(s) of issue (check all that apply) (required):

    Bathroom sinkDoor key or lockElevatorGarage / parking gateGraffitiHeating or air conditioningLighting or electricalKitchen sink / garbage disposalRefrigeratorShower / tubStove / ovenSmoke detectorToiletOther

    Is there a clog? (required):

    YesNoNot sure

    A representative will contact you by phone (best form of contact) and/or email. Please be available so that we can make arrangements with you.

    SMS NOTIFICATION: Your contact information is being collected by Vista West Properties so that we may contact you via telephone and/or email to confirm your repair request. Frequency of these messages may vary. Your information will not be sold to third parties. Message and data rates may apply. To opt out of SMS messages, please text STOP. To request assistance with SMS messages, please text HELP. Please refer to our privacy policy and terms and conditions if you have any questions.


    To learn more about our properties, please click here for details.

    TTY users: Due to technological changes, if TTY is needed to contact us, please use Telecommunication Relay Services (TRS) such as Text-to-Voice TTY-based TRS, Speech-to-Speech Relay Service, Shared Non-English Language Relay Services, Captioned Telephone Service; IP Captioned Telephone Service, Internet Protocol Relay Service, or Video Relay Service or dial 711.